Returns & Exchanges

At International Loft, we take pride in the quality of our gourmet imports. If your items arrive damaged or do not meet your expectations, please contact us within 14 days for a replacement or refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are unopened, in their original packaging, and within 14 days of delivery for non-perishable goods.

• 2.
  Contact Support

  Send an email to our support team with your order number and photos of any damaged or incorrect food items.

• 3.
  Receive Authorization

  Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

• 4.
  Processing Refund

  After we receive and inspect the returned goods, your refund will be processed to your original payment method within 5-7 business days.